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Privacy policy

Introduction

TIPM Sàrl (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, process, store and protect your personal data when providing our services via our websites.

Summary

Here is a brief overview of the most important points:

  • We do not and will not sell your information. We do not help companies advertise to you.
  • This policy is designed for a wide variety of people (for example, if you visit our website, receive an email from us, interact with our products). We have decided to gather all privacy-related information in a single policy as a main reference if you have any questions. For ease of reading, the document is divided into dedicated sections according to your relationship with us.
  • We use a small number of trusted third parties to help deliver our products.
  • We use cookies to provide, protect and promote our products.
  • You can exercise your rights in accordance with the RGPD and the LPD.
  • If you have any questions about this policy, you can contact us at the following email address: dpo@tipm.ch.

Scope of application

This policy applies to all personal data of users (“you”, “your”) collected by TIPM Sàrl when you use our services, our website.

Controller

TIPM Sàrl is responsible for the way in which your personal data is processed as controller. You can find our contact details in the “Contact us” section below. In addition, we have appointed a Data Protection Officer (“DPO”). To contact our DPO, please send an email to dpo@tipm.ch.

Personal data collected

Personal Information” or “Personal Data” covers a wide range of information. Data protection laws around the world define these terms.

Types of data collected

  • Identification data: Last name, first name, email address and telephone number. This data may be necessary to create and secure your account, communicate with you and provide support and services.
  • Connection and navigation data: Information on how you use the site, such as pages visited and links clicked, to improve site performance and user experience.
  • Transaction data: Details of transactions carried out, including payment information, to process purchases and ensure compliance with legal and regulatory requirements.
  1. Data sources
  • Directly from you, when you communicate with us, when creating your account and when using the services.
  • Automatically, when visiting our sites, through the use of services and cookies.
  • From other sources, we also collect public information about you from other sources, in particular :
  • LinkedIn, used to research leads and obtain information about engagement with ads on LinkedIn. Please see LinkedIn’s privacy policy for more information: https://www.linkedin.com/legal/privacy-policy
  • Other customers or our employees or contractors who may provide us with your business contact information for the purpose of obtaining services.
  1. Purposes of processing your data

We use your data for :

  • Provide and manage the services you request.
  • Improve and personalize services according to your preferences and interactions.
  • Communicate to send you important information about services, new products or special offers.
  • Security and fraud prevention to detect and prevent activities that could compromise the security of our services.
  • Meet our legal and regulatory obligations.
  1. Legal basis for processing
  • Contract performance: Processing necessary for the performance of a contract to which you are a party.
  • Consent: When you have given your consent for a specific treatment.
  • Legal obligations: To comply with legal and regulatory obligations.
  • Legitimate interests: Where this is necessary for our legitimate interests and your fundamental rights and freedoms do not override these interests.
  1. Sharing data with third parties

Protecting your privacy: We will not sell your personal information. We do not collaborate with companies to promote targeted advertising.

Categories of third parties with whom we share your data :

  • Service providers: For the proper functioning of our services, we may share your data with service providers who assist us in providing essential services (IT services, authentication services, CRM, etc.) according to our guidelines.
  • Marketing and advertising partners: We share data with marketing partners to provide you with personalized offers, but only if you have given your prior consent.
  • Business transfers: In the event of a merger, acquisition, reorganization or sale of our assets, your personal data may be shared during negotiations and transferred to the successor party.
  • Regulatory and judicial authorities: Your data may be shared if we are required to do so by law or if we deem it necessary to :
  • Comply with a legal or regulatory obligation.
  • Protect and defend our rights or property.
  • Prevent fraud.
  • Act in emergency situations to protect the personal safety of users of our services or the public.
  • Prevent legal liability.

Main third party users of your data :

  • Microsoft – https://privacy.microsoft.com/fr-ch
  • Infomaniak – https://www.infomaniak.com/fr/cgv/reglement-general-protection-donnees

Your rights

You have the right to :

  • Access your personal data and request rectification or deletion.
  • Restrict or object to the processing of your data.
  • Withdraw your consent at any time for consent-based processing.
  • Request the portability of your data in a structured, commonly used and machine-readable format.

To exercise these rights, please contact our DPO at dpo@tipm.ch. We will respond to your request within one to three months.

Data security

We take the security of your personal data very seriously. To offer you optimum protection against unauthorized access, accidental loss, destruction or damage, we have implemented a series of robust security measures.

Types of safety measures

  • Physical security: Rigorous access controls have been put in place by our supplier to prevent unauthorized physical access to our systems and infrastructures.
  • Technical security: We use state-of-the-art technologies such as encryption, firewalls and secure network monitoring to protect your information from online risks. In addition, multi-factor authentication (MFA) is required to access our critical systems, reinforcing the security of our users’ personal information.
  • Administrative security: Our internal procedures and policies ensure that only authorized employees have access to personal data, and only for specific functions.
  1. Procedures in the event of a data breach

In the event of a personal data breach, we will do our utmost to :

  • Notify the competent supervisory authority as soon as possible and, if possible, within 72 hours of becoming aware of the breach, in accordance with Articles 33 of the RGPD.
  • Inform data subjects of the breach if it is likely to result in a high risk to their rights and freedoms, in accordance with Article 34 of the RGPD.
  • Document any personal data breach, including the facts of the breach, its effects and the measures taken to remedy it, to enable the supervisory authority to verify compliance with the RGPD.
  1. The limits of online security

It is important to note that, in general, data transmission via the Internet or e-mail cannot be completely secure. Although we strive to protect your personal information, we cannot guarantee the total security of data transmitted to our site or by e-mail. In particular, e-mails sent to or from us may be exposed to risks due to external factors. We therefore advise you to exercise greater caution when selecting the information you transmit to us by these means.

Responsible communication

When sending personal data to TIPM Sàrl via the Internet, please be aware of the risks and take the necessary measures to secure your information. We recommend that you do not share any sensitive information by unsecured e-mail.

Liability for misuse

Although we provide advanced security tools, it is essential that these tools are used correctly. TIPM Sàrl cannot be held responsible for the consequences of misuse of these security measures by users. Please ensure that you follow our guidelines and take all necessary precautions when using our services. For example, it is strictly forbidden to exchange or share your connection data or to use unsecured devices (e.g. another user’s telephone).

Security on third-party sites

We also remind you that we are not responsible for breaches of confidentiality or security measures implemented by third-party sites or services. Be sure to check the privacy policies and security practices of other sites you visit.

Children

The site and our services are not intended for children under the age of 18. TIPM Sàrl does not knowingly collect personal data from children under the age of 18. If you have reason to believe that a child under the age of 18 has provided personal data to TIPM Sàrl via the site or services, please contact us and we will endeavor to remove such information from our databases.

International transfers

Your data may be transferred outside the European Union or Switzerland as part of our global operations. We ensure that such transfers comply with all applicable data protection laws. You can find the full list of transfers carried out by our suppliers below and the transfer countries that may be involved:

  • Microsoft (https://privacy.microsoft.com/fr-ch)
  • Infomaniak (https://www.infomaniak.com/fr/cgv/reglement-general-protection-donnees)

Cookies policy

We use cookies to improve and personalize your experience. You can set your browser to refuse cookies that are not required for the site to function properly if you wish.

Definition of a cookie

A cookie is a small text file stored on your device (for example, a computer) by a website to record certain information about your visit.

Use of cookies by TIPM Sàrl

At TIPM Sàrl, we use cookies to continually improve our website and enhance the experience we offer you. Cookies enable us to simplify your interaction with our site, by facilitating navigation between its various sections. They also enable us to collect statistical information to better understand how our site is used.

Types of cookies used

We mainly use analytical cookies to collect data on your use of our site, with the aim of improving its content, better meeting your needs and making it more user-friendly. We also work with third parties, such as Google Analytics, to analyze the use of our site. These cookies collect data in a pseudonymized way, enabling us to optimize your user experience. For more details on these practices, please visit the Google website.

Data collected via cookies

  • Log data: This information is sent automatically by your browser each time you visit our site. It includes your IP address, which tells us the country from which you are connecting, your browser type and settings, the date and time of your visit, and your interaction with the site.
  • Device information: This includes your device name, operating system and browser details, which may vary depending on the type of device and its specific settings.
  1. Cookie management

On your first visit to our site, a cookie banner may appear asking you to give your consent to their use. If you decide not to allow cookies on your device, you can block or delete them via your browser settings.

Please note that if you choose to block some or all cookies, some features of our site may not function properly or some parts may become inaccessible.

Policy changes

We reserve the right to change this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Site. If required by law, we will also provide notice of changes in another manner that we believe is reasonably likely to reach you, such as by e-mail or otherwise via the Site. Any changes to this Privacy Policy will be effective upon our posting of the changed version (or as otherwise indicated at the time of posting). In any event, your use of the Site or Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

Contact us

If you have any questions, please contact our DPO at the following address: dpo@tipm.ch, or by post at IdeaHor / TIPM Sàrl, Rue Agasse 54, 1208 Geneva – Switzerland.